Help & Support
Find answers to common questions and get the support you need.
Frequently Asked Questions
You can track your order by visiting our Order Tracking page. You'll need your Order ID and the email address you used during checkout.
We offer a 30-day return policy. If you're not satisfied with your purchase, you can return it within 30 days for a full refund. The product must be unused, in its original packaging, and in resalable condition.
Standard shipping typically takes 3-5 business days within Indonesia, and 7-14 business days for international orders. Expedited shipping options are available during checkout for faster delivery.
Many of our products are formulated for sensitive skin and are dermatologically tested. However, we always recommend checking the ingredients list and possibly doing a patch test before applying any new skincare product to your face.
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location and the weight of your order.